Commonly asked Questions
How much do you charge for shipping?
All orders placed through our website will ship anywhere in the USA for FREE! The price you see is the price you pay. No sales tax!
Will you ship outside of the USA?
No. Sorry but as much as we would love to earn your business, it’s just not worth us taking a chance with the many risks involved. Most countries actually prohibit the shipment of precious metals into their country, and customs require you to declare the contents of the package.
How do you ship?
We typically ship our products through USPS. The majority of our items will be mailed First Class in a 4”x7” padded envelope, and orders over $100 will require signature confirmation. Our paydirt bags, and larger nuggets or specimens will be shipped in a priority small flat rate box. Highly valuable packages will be sent insured registered mail.
How fast do you ship?
We will typically ship your order the next business day from the time of cleared payment. We usually go to the post office once a day, so if your order comes in before we have gone it will ship the same day. However sometimes we are out of the office for a couple days at a time, in this event all orders placed will ship when we get back into town. We will typically post a message in red on the home page indicating that we are out of the office until a certain date.
Can I track my package?
Yes, we will provide you with a USPS tracking number after we have shipped your order. You can also check the status of your order at any time by entering your order number into the “lookup an order” button listed in our categories section.
What form of payment do you accept?
We can accept instant payments with all major credit cards, as well as PayPal. We will also gladly accept money orders or cashier’s checks. Just add the item(s) you wish to purchase to your cart, and then click on the “view cart” button located at the top right of the webpage. Here you will be able to complete the checkout by adding your shipping information and selecting your form of payment. Purchases over $2500 will have to be completed by either a bank wire transfer or cashier’s check.
Do you accept returns?
Yes. If you’re not 100% satisfied with you purchase, please contact us immediately. You will then have 3 business days to get your order back in the mail to us, and we will issue a full refund. We try our hardest to take the best quality photographs so that each individual piece is represented properly. Please be sure to view all of the images and read the entire description before making a purchase. Also feel free to ask any questions you may have to help avoid any possibilities of needing to return an item.
** Please do not hesitate to asked any further questions you may have.